Jeebly | Logistics Solutions

Product & Technology

Android Developer

Position Overview

Building and conceptualizing next generation applications that are suitable for use on all types of Android devices.

Key Responsibility Areas

Designing / Developing Applications

  • Designing, building, and developing advanced, high quality applications for the android platform.
  • Creating app updates including bug fixes, additional features, and improving application performance
  • Unit-test coding for robustness, including edge cases, usability, and general reliability.  


  • Collaborating with cross-functional teams to define, design & ship new features and to ensure that each app is presentable and in perfect working order
  • Working with a performance-oriented team driven by ownership and open to experiments to build scalable applications.

Maximizing Efficiency & User Experience

  • Discovering, evaluating, and implementing new technologies to maximize development efficiency.
  • Monitoring app reviews to detect areas of improvement.
  • Ensuring that the construction and presentation of the applications are congruent with the company’s standard.

Job Requirements / Desired skills set

  • BS/MS Degree in Computer Science, Engineering, or similar.
  • Prior experience as an Android Developer will be advantageous
  • Proven working experience in Android App development
  • Have published at least one original Android App
  • Ability to use Android Studio, including Android SDK with ease
  • Good Knowledge of SQLite, MVC Architecture, Performance optimization, memory management and Android advanced features like service, async task, broadcast, notifications, etc.
  • Third party library – deep knowledge of Google maps, firebase, & retrofit
  • Experience working with remote data via REST and JSON
  • Experience with third-party libraries and APIs
  • Solid understanding of the full mobile development life cycle and experience in publishing multiple apps on PlayStore and manage the analytics of deployment and downloads.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Logistics & Warehousing

Team leader- First Mile

Position Overview

Coordinating, arranging, and organizing the merchandise pick up from the assigned location. Interfacing with Driving Associates and customers to reconfirm the status of cancelled and rescheduled orders.

Key Responsibility Areas

Collecting / Picking up Goods

  • Monitoring and planning daily pickup operations within defined SLA.
  • Extracting the manifest from the Shipsy portal and arranging pick up of merchandize by coordinating with the client and the Delivery associates.
  • Scanning of goods on receiving from the client for updating status in the Shipsy portal.
  • Coordinating with the Driving Associates, tracking the status of the orders, and updating in the tracker.
  • Understanding city level pickup operations and implementing new processes around pickup to optimize overall FM cost.

Assistance during Inward Shipment

  • Assisting the warehouse team for sorting, stacking, packaging, and attaching Airway bills.
  • Working closely with Warehouse team to settle any disputes arising due to stock mismatches during pickups.

Managing rescheduled orders

  • Calling the customers and rechecking the reason for order reschedule and cancellation.
  • Updating the tracker accordingly and sharing with the Dispatch and Operations team.
  • Ensuring the rescheduled orders are out for delivery as per the new schedule.

Job Requirements / Desired skills set

  • Bachelor’s/Diploma in any discipline
  • Minimum 1-year proven work experience in organized warehouse environment
  • Computer literate with working knowledge of MS Office  
  • Strong communication and interpersonal skills to communicate at all levels of staff
  • Good knowledge about routes and areas in UAE
  • Willingness to learn about last mile delivery industry
Finance & Accounts

Executive – Accounts Payables

Position Overview

Ensuring proper recording and reconciliation of expenses, banking transactions, and preparing and filing the vouchers. Providing financial, administrative, and clerical support to the Finance and Accounts team.

Key Responsibility Areas

Accounts Payable Management

  • Receiving documents and bills from the Vendors. 
  • Ensuring correctness for recording and recognizing expenses and payables. 
  • Reconciliation of Accounts Payable ledger accounts against the Vendor’s SOA. 
  • Initiating payments for vendors by taking approvals from COO & CEO of the verified bills to pay. 

General Ledger Management

  • Preparing and processing of amortizations of prepaid expenses in the books of Jeebly & 3RDS. 
  • Initiating organization and summation of Fuel reimbursements of supervisors against their imprest accounts. 
  • Accounting of Bank Loan amortizations (RAK Bank). 

Salaries / Wages

  • Organizing and maintaining Fines and Salik amount incurred by the riders from the vendors verified by the operations in preparation for wages processing.

Banking & Treasury

  • Preparing monthly bank reconciliation and maintaining intercompany control accounts in preparation of monthly closing of books. 
  • Maintaining daily Bank transactions as the need arises. Ensuring bank transactions are correct & properly accounted in the books of accounts.
  • Maintaining and updating post-dated cheques queuing as they arise for processing in the bank. Ensuring there are sufficient funds to cover the amount.

Filing / Documentation

  • Organizing and managing files according to type of transactions and vendor wise arrangement.

Job Requirements / Desired skills set

  • Bachelor’s Degree in accounting or finance and minimum 3-year experience on similar field. 
  • Good communication skills both written and verbal. 
  • Must possess good knowledge in accounting policies and procedures.
  • Must be able to manage workflow and meet deadlines
  • Computer literate with knowledge in MS office suite products 
  • Strong analytical skills and detail orientated 
Finance & Accounts

Executive – Accounts Receivables

Position Overview

To Optimize the financial transactions and reconcile the receivables in order to maintain a steady flow of funds in the company. Preparing reconciliation reports and maintain closing balances on a monthly basis

Key Responsibility Areas

Accounts Receivables Management

  • Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts.
  • Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.
  • Reconciliation of Accounts Receivables ledger accounts against the Vendor’s SOA. 
  • Initiating receivables from suppliers / creditors by taking approvals from COO & CEO of the verified collection details.

Banking & Treasury

  • Preparing monthly bank reconciliation and maintaining intercompany control accounts in preparation of monthly closing of books. 
  • Maintaining daily Bank transactions as the need arises. Ensuring bank transactions are correct & properly accounted in the books of accounts.
  • Maintaining and updating post-dated cheques queuing as they arise for processing in the bank. Ensuring there are sufficient funds to cover the amount.

Filing / Documentation

  • Organizing and managing files according to type of transactions and vendor wise arrangement.
  • Assist in streamlining and improving the accounts receivable filing and documentation process by identifying areas of performance improvement.

Job Requirements / Desired skills set

  • Bachelor’s Degree in accounting or finance and minimum 3-year experience on similar field. 
  • Good communication skills both written and verbal. 
  • Must possess good knowledge in accounting policies and procedures.
  • Must be able to manage workflow and meet deadlines
  • Computer literate with knowledge in MS office suite products 
  • Strong analytical skills and detail orientated
HR & Admin

Executive HR & Admin

Position Overview

Assisting with day to day operations of the HR functions and duties, providing clerical and administrative support, compiling, and updating employee records, onboarding, maintaining statutory requirements etc.

Key Responsibility Areas

Documentation & Filing

  • Maintaining soft copies of company’s legal and important documents.
  • Ensuring that proper completion and accuracy of personnel data is entered in the HRMS with regular maintenance of personnel files.
  • Coordinating and following up with Vendors on documentation, Contracts & Agreements for Manpower resources.
  • Maintaining and updating employee details/files/documents up to exit/cancellation.

Drafting HR Letters

  • Preparing and issuing Warning Letter, Termination Letter, Letter of Intent and other HR related official letters.

Visa Processing

  • Coordinating with the Public Relations Executive for employee Visa related matters.
  • Maintaining and coordinating timely processing and application of Employees’ Visas/Labour Card.

Onboarding formalities

  • Handling on-boarding of employees including documentation, assembling and issuing welcome kit, and other onboarding process.

Managing Medical Insurance

  • Managing medical Insurance related endorsement for employees such as: Certificate of Insurance Application, Workmen’s Compensation Application, Addition and Deletion of members, and COC request if needed.

Employee Engagement

  • Assisting in planning & implementation of employee engagement activities in coordination with the HR Team.
  • Assisting in arranging logistics for various events and functions, to ensure all engagement programs are successfully accomplished
  • Preparing Birthdays & Work Anniversary E-Greetings for employees and sending out birthday communication across the organization.

Reward & Recognition

  • Carrying out monthly Reward & recognition program by collecting data from the concerned departments.
  • Issuing certificates to the best performers monthly.

Job Requirements / Desired skills set

  • Master of Business Administration in HR or a minimum of a bachelor’s degree with a certificate in HR.
  • At least 3 – 4 years of experience in HR.
  • Excellent communication skills in English.
  • Extensive IT proficiency in Microsoft Office is required. 
  • The ability to carry out a high volume of routine work to high standards of accuracy and speed.
  • A pleasing personality with the right attitude is essential.
HR & Admin

Executive – Visa Processing

Position Overview

Carrying out all the activities for official collection and submission of government applications as well as processing of a variety of legal documents in timely manner. Coordinating and liaising between the company and government organizations/authorities and providing a key interface between the two to ensure smooth operations and lucidity with regards to statutory regulations.

Key Responsibility Areas

Handling Public Relations

  • Liaising with relevant government authorities and other agencies in order to ensure expediting of formalities and document processing.
  • Remaining updated on all changes and amendments sanctioned by government agencies and communicating to management accordingly.
  • Dealing promptly and productively on general enquiries about PRO functions.

Handling Visa Applications

  • Submitting, following-up and gathering visas in a timely manner.
  • Assisting with visa application process and ensuring proper documentation.

Other Duties

  • Delivering and picking up mail, messages, documents, packages, and other items to and from any location that may be required.
  • Collecting and depositing of cheques and cash to banks, as well as for other payments that may be required.

Job Requirements / Desired skills set

  • 1-3 years as a public relations officer or similar role involving relations and document-processing with governmental authorities in the UAE.
  • Knowledge of relevant UAE laws and regulations (commercial, immigration, labor, etc.) 
  • Strong relations with government authorities and various departments in UAE .
  • Knowledge of requirements and processes followed by local government for the processing of employee documents.
  • Excellent oral and written English communication skills.
  • Good interpersonal and negotiation skills.
  • Flexibility to work outside during normal working hours
  • UAE Light Vehicle Driving License.
Product & Technology

Team Leader- Customer success

Position Overview

To ensure that the needs and expectations of customers are being met or exceeded. The aim is to provide and promote excellent customer service throughout the organization. To manage the customer service team, making sure that service standards are being met and problems are resolved by working at various levels, from head office to the front end of the business. The ideal Customer Success Team leader should engage with customers, maximize value, and create strategies to grow our customer base.

Partnering with customers to help them achieve a declare state of success by leveraging prescriptive success plans, your own product expertise, and a deep understanding of the customer business to provide confident, expert- driven leadership to your assigned customer.

Key Responsibility Areas

Growth & Sustainability

  • Technically support all Section functions, resources, and strategies through specialized advice in areas of expertise
  • Provide advice and act as first level reviewer of all the work of staff, ensure that they are of appropriate quality and that resources are used effectively and comply with leading practices.
  • Interface with the Account Management Team, stakeholders, and customers to ensure.
  • Ensure service standards and agreements are met and exceeded

Customer / Client related

  • Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services
  • Ensure that customer needs, problems and requests are recorded and addressed in a timely manner
  • Ensure the delivery of a world-class customer experience
  • Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
  • Improvising on Client Feedback to improve systems, processes & communication channels between clients & customers.

Operational Excellence related

  • Oversee the development of the voice of customer strategies and ensure ongoing mapping of customer pain and delight points to accordingly design target customer journeys that provide excellence in customer experience and satisfaction
  • Liaise with each business unit under Customer Relationship Management to map the customer journey of each targeted customer with the intent to provide the highest level of customer satisfaction
  • Oversee the design of the intended experience that each customer should obtain, advising Customer Relationship Management on the right mix between traditional and digital service delivery methods
  • Liaise with the Innovation & Technology Division to ensure that platforms / services are developed as per their approved design, and participate in testing to ensure that they operate in accordance with the defined customer experience 
  • Working on Tech Enhancements using AI to provide digital customer experience to existing and new customers.

Performance & Training

  • Ensure that all staff acquire the required skills and knowledge by providing coaching and counselling
  • Support in development of policies and procedures for various functions within the Section
  • Training and development for CSA on Processes, SOP’s, Soft skills & Customer Delight
  • Onboarding new Customer Service Agents, responsible for recruiting, screening, hiring.  Train agents on, Processes, soft skills, systems.

Managing Customer Success

  • Managing the entire onboarding process for new customers, beginning to end – from sales handover to configuration to training, ensuring customers roll out the platform as quickly as possible.
  • Managing customer expectations aligned with the business processes and protocols.
  • Nurturing client towards a successful implementation using an intimate knowledge of both the industry and the product.
  • Ensuring a solid understanding of the customer’s technical environment, business goals, and best practices to recommend ideal solutions for success.
  • Acting as a trusted advisor that continuously builds confidence through clear communication and by delivering on commitments.Managing the entire on-boarding process for new SaaS customers.

Integrating Training & Support

  • Delivering confident training sessions which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers, and instilling confidence and belief in the product.
  • Going over and above to ensure customers are comfortable using the software by delivering training and catchup sessions, instructing/guiding the customer through tasks, both onsite & online.
  • Collaborating with digital transformation team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.

Managing & Enhancing Processes

  • Collecting product feedback from customers, sharing it with the relevant teams, managing communication of the request through to completion, and communicating product changes to the customer.
  • Enhancing current processes in the onboarding and account management areas of the business.

Data Analytics

  • Collecting, analyzing, and using data to make the customers’ experience consistent and seamless.
  • Defining, developing, tracking, and synthesizing key business and technology metrics.

Job Requirements / Desired skills set

  • Proven working experience as a Customer Service Manager for approx. 6-8 years in a challenging work environment.
  • 3+ years of the onboarding experience, account management, or involvement in customer success programs.
  • 2+ years of experience in a B2B SaaS platform environment.
  • Minimum bachelor’s degree in a business or technical area of emphasis
  • Experience in providing customer service support.
  • Experience with HubSpot desirable.
  • Proficiency in English. Other languages a plus
  • Working knowledge of customer service software, databases, and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Advanced motivational skills and an ability to supervise and lead a team of customer service assistants.
  • BS degree in Business Administration or related field.
  • Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictive
  • Demonstrated true passion for customers and their success
  • Excellent organizational, analytical, and project management skills
  • Exemplary written and verbal communication skills
  • Exemplary facilitation, negotiation, and decision-making skills
  • Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them
  • Ability to manage ambiguity and find solutions for customers that match the technology offerings within the business.
  • Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
Growth & Product Strategy

Customer Service Executive

Position Overview

This role caters to outbound and inbound calls from our esteemed customers and clients. The customer service executives are the first point of contact and will be the face of the company. This role ensures that the queries are resolved in a timely manner to minimize customer dissatisfaction.

Key Responsibility Areas

Efficient Customer support

  • To ensure customers receive excellent and consistent customer service. 
  • Ensure service standards and agreements are met and exceeded.
  • Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services

Meeting the SLAs

  • To ensure that the agreed Service Level Agreements are always met, under all circumstances which will further strengthen customer loyalty and return.

Complaint Resolution

  • Diffuse situations with dissatisfied customers by appeasing them in the most professional manner.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Manage and address customer complaints and other ongoing and pending issues and escalate issue to appointed point- of-contact / senior staff whenever necessary.

Job Requirements / Desired skills set

  • 2- 3 years of experience in a customer centric role, hospitality or front desk 
  • Strong team management٫ negotiation and problem-solving skills
  • Excellent organizational skills with attention to detail.
  • Excellent communication skills both verbal and written, in English/ Arabic will be a plus 
  • Must be a strong team player, highly motivated and able to work under pressure during peak periods.
  • Ability to review grant and contract documents for terms and conditions.

Supervisor – Client Relations

Position Overview

Responsible for supervising customer service agents and other staff including riders and drivers. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

Key Responsibility Areas

Rider / Driver Management

  • Demonstrating outstanding leadership skills by providing guidance and support to ground staff. 
  • Escalating conflicts or work-related issues to the Key Account Executive if necessary.
  • Handling issues related to shift, rosters, accidents, emergency cases, and escalating them through the right channels.

Customer coordination

  • Investigate customer’s problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.


  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.

Operational Efficiency

  • Monitoring Delivery Associates productivity and providing constructive feedback to the reporting manager on timely basis and escalating training requests to the concerned department.
  • Ensuring the staff are developed to their maximum skills to achieve optimum level of service to the client and customer.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Utilize social media to respond to customer complaints and praise.

Job Requirements / Desired skills set

  • Graduate in any discipline with 5 – 6 years of proven work experience as team leader or supervisory roles
  • Strong communication and interpersonal skills to communicate with all levels of staff.
  • In Depth knowledge of Performance metrics and SOP.
  • Familiarity with company policies and legal guidelines.
  • Outstanding organizational, leadership and problem-solving skills.

Operations Analyst

Position Overview

Monitoring, summarizing, interpreting the data, and preparing various reports to help the management to identify the issues, make decisions and improve business processes.

Key Responsibility Areas

MIS Reporting

  • Generating various reports such as zone, store performance, overall MIS performance, UTR, overtime, penalty etc., and sharing them with the concerned department in accurate and timely manner.
  • Providing recommendations to update current MIS to improve reporting efficiency and consistency. 
  • Developing MIS system for client management and internal communication. 
  • Providing strong reporting and analytical information support to the management. 
  • Calculating distance travelled by each delivery associate and sharing with the finance department to prepare client invoices. 
  • Performing data analysis for generating reports on periodic basis.

Cash on Delivery (COD) Management

  • Following-up for COD on timely manner and responding to Client emails for COD issues.
  • Keeping a track of cash on delivery and paid orders and escalating to the reporting head and concerned department in case of non-remittance.
  • Assisting accounts on monthly client invoicing for COD.

Attendance Management

  • Tracking and preparing hourly/daily attendance report of delivery associates and sharing with the operations team to curb tardiness and absenteeism.
  • Ensuring that delivery associates log in and log out as per the schedule and are in their allocated zone and locations.
  • Scheduling break times for delivery associates as per the order influx and availability.
  • Preparing rosters and publishing it to the delivery associates.

Job Requirements / Desired skills set

  • Bachelor’s/Master’s degree in any discipline preferably from statistics/finance background  
  • Minimum 3 years’ experience as analyst in a professional setting
  • Excellent analytical skills and Strong business acumen
  • High proficiency in Microsoft Office applications
  • Good interpersonal skills and communication skills to work with different management levels

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