Logistics around
the globe

Last-mile delivery or last-mile logistics is the concluding or final leg part of the supply chain process, where goods are transported from a distribution hub, local warehouse, or fulfillment center to the customer’s door. The primary goal of last-mile delivery is to ensure timely, efficient, accurate, and affordable delivery of packages to customers.

Until a year ago, customers delighted in next day courier service for their online orders. However, with the multifold rise in the volume of necessity-based products during the COVID-19 pandemic, the customer demand window has shrunk from the next day to the same day and even 30 minutes in case of certain deliveries.

The theory of customer centricity or customer centric organization was born in 1954 when Peter Drucker in his classic “The Practice of Management” said “it is the customer who determines what the business is, what it produces and whether it will prosper”.

In this pandemic-stricken world today, e-commerce business has grown leaps and bounds as compared to the traditional retail businesses.