Jeebly | Last-Mile Delivery Services

Categories
Growth & Product Strategy

Customer Service Executive

Position Overview

This role caters to outbound and inbound calls from our esteemed customers and clients. The customer service executives are the first point of contact and will be the face of the company. This role ensures that the queries are resolved in a timely manner to minimize customer dissatisfaction.

Key Responsibility Areas

Efficient Customer support

  • To ensure customers receive excellent and consistent customer service. 
  • Ensure service standards and agreements are met and exceeded.
  • Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services

Meeting the SLAs

  • To ensure that the agreed Service Level Agreements are always met, under all circumstances which will further strengthen customer loyalty and return.

Complaint Resolution

  • Diffuse situations with dissatisfied customers by appeasing them in the most professional manner.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Manage and address customer complaints and other ongoing and pending issues and escalate issue to appointed point- of-contact / senior staff whenever necessary.

Job Requirements / Desired skills set

  • 2- 3 years of experience in a customer centric role, hospitality or front desk 
  • Strong team management٫ negotiation and problem-solving skills
  • Excellent organizational skills with attention to detail.
  • Excellent communication skills both verbal and written, in English/ Arabic will be a plus 
  • Must be a strong team player, highly motivated and able to work under pressure during peak periods.
  • Ability to review grant and contract documents for terms and conditions.
Categories
Growth & Product Strategy

Manager – Business Development (ECOMMERCE)

Position Overview

This role involves monitoring and directing the growth, marketing, and business development of the company in the e-commerce market. The core responsibility is to establish appropriate systems and operations to grow the market visibility of JEEBLY LLC in conjunction with other functions within the company. The role involves new sales, developing growth strategies, sales pitches, and business plans focusing both on financial gain and customer satisfaction.

Key Responsibility Areas

Attracting Prospects / Defining Target

  • Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services – or new ways of reaching existing markets.
  • Preparing and maintaining database of potential clients through market research; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.
  • Developing and refining marketing tools, communications and reaching out strategies as per targeted client industry and size.
  • Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies for last mile delivery opportunities.

Building Engagement / Communicating with Prospects

  • Arranging business meetings and one-on-one conversations with prospective clients.
  • Communicating with those prospects directly to learn more about their needs and pain points.
  • Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
  • Participating in industry forums, client discussions and conferences as a representative of the Organization.

Turning Opportunities into Success

  • Negotiating sales contracts in the best interests of the company and the client.
  • Collaborating with sales and leadership to secure, retain, and grow accounts

Reporting / Analytics

  • Create weekly sales report and participating in departmental meetings to ensure set targets are met.

Staying up to date on competition and new market trends.

  • Staying up to date on competition’s strategies, products, and target audience as well as any new market and industry trends.
  • Preparing for any shifts in the market that could lead to the need for a new approach to qualifying leads and attracting your target audience.

Job Requirements / Desired skills set

  • Fluency in English language is a must. Any other languages is a plus.
  • Master’s / Bachelor’s Degree in Business Management – Preferably specialized in Sales & Marketing.
  • At least 2- 3 years of previous experience in sales, management in Logistics and E- commerce companies in UAE.
  • Demonstrated and proven sales results in the past roles.
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excellent communication and interpersonal skills in person, on the phone, and in email.
  • Must be customer and company oriented.