Category: Logistics & Warehousing

Position Overview

Coordinating, arranging, and organizing the merchandise pick up from the assigned location. Interfacing with Driving Associates and customers to reconfirm the status of cancelled and rescheduled orders.

Key Responsibility Areas

Collecting / Picking up Goods

• Monitoring and planning daily pickup operations within defined SLA.
• Extracting the manifest from the Shipsy portal and arranging pick up of merchandize by coordinating with the client and the Delivery associates.
• Scanning of goods on receiving from the client for updating status in the Shipsy portal.
• Coordinating with the Driving Associates, tracking the status of the orders, and updating in the tracker.
• Understanding city level pickup operations and implementing new processes around pickup to optimize overall FM cost.

Assistance during Inward Shipment

• Assisting the warehouse team for sorting, stacking, packaging, and attaching Airway bills.
• Working closely with Warehouse team to settle any disputes arising due to stock mismatches during pickups.

Managing rescheduled orders

• Calling the customers and rechecking the reason for order reschedule and cancellation.
• Updating the tracker accordingly and sharing with the Dispatch and Operations team.
• Ensuring the rescheduled orders are out for delivery as per the new schedule.

Job Requirements / Desired skills set

• Bachelor’s/Diploma in any discipline
• Minimum 1-year proven work experience in organized warehouse environment
• Computer literate with working knowledge of MS Office  
• Strong communication and interpersonal skills to communicate at all levels of staff
• Good knowledge about routes and areas in UAE
• Willingness to learn about last mile delivery industry

Position Overview

Ensuring highest quality of services and optimum productivity is achieved by supervising, managing and motivating team members and delivery associates.  

Key Responsibility Areas

Daily Operations

• Creating ID for new delivery associates in logistics management portal, Shipsy.
• Maintaining the daily attendance tracker of delivery associates and providing monthly time sheet for the payroll processing.
• Ensuring Standard Operating Procedures and Service Level Agreements are followed for all the orders going out for delivery and returning.
• Controlling tardiness and absenteeism among the riders and ensuring the adherence of hygiene standards and Standard Operating Procedures.

Team Management

• Conducting regular meetings with the direct subordinates to discuss issues, concerns, and updates. 
• Collaborating with team members to ensure seamless business execution and reinforcing positive morale.
• Guiding, motivating, effectively handling, and resolving the grievances of the direct reportees.
• Managing a diverse workforce to ensure efficient day to day operations by creating an inspiring team environment with an open communication culture.

Job Requirements / Desired skills set

• Bachelor’s Degree/ Diploma in any discipline   
• Minimum 2 years proven work experience as a team leader or Supervisor with last mile delivery company or logistics company in the UAE
• Excellent in MS office suite and specialist in fleet management and route planning 
• Strong communication and interpersonal skills to communicate at all levels of staff
• Good knowledge about the routes and areas in UAE