Position Overview
Coordinating, arranging, and organizing the merchandise pick up from the assigned location. Interfacing with Driving Associates and customers to reconfirm the status of cancelled and rescheduled orders.
Key Responsibility Areas
Collecting / Picking up Goods
- Monitoring and planning daily pickup operations within defined SLA.
- Extracting the manifest from the Shipsy portal and arranging pick up of merchandize by coordinating with the client and the Delivery associates.
- Scanning of goods on receiving from the client for updating status in the Shipsy portal.
- Coordinating with the Driving Associates, tracking the status of the orders, and updating in the tracker.
- Understanding city level pickup operations and implementing new processes around pickup to optimize overall FM cost.
Assistance during Inward Shipment
- Assisting the warehouse team for sorting, stacking, packaging, and attaching Airway bills.
- Working closely with Warehouse team to settle any disputes arising due to stock mismatches during pickups.
Managing rescheduled orders
- Calling the customers and rechecking the reason for order reschedule and cancellation.
- Updating the tracker accordingly and sharing with the Dispatch and Operations team.
- Ensuring the rescheduled orders are out for delivery as per the new schedule.
Job Requirements / Desired skills set
- Bachelor’s/Diploma in any discipline
- Minimum 1-year proven work experience in organized warehouse environment
- Computer literate with working knowledge of MS Office
- Strong communication and interpersonal skills to communicate at all levels of staff
- Good knowledge about routes and areas in UAE
- Willingness to learn about last mile delivery industry