Jeebly | Logistics Solutions


Operations Analyst

Position Overview

Monitoring, summarizing, interpreting the data, and preparing various reports to help the management to identify the issues, make decisions and improve business processes.

Key Responsibility Areas

MIS Reporting

  • Generating various reports such as zone, store performance, overall MIS performance, UTR, overtime, penalty etc., and sharing them with the concerned department in accurate and timely manner.
  • Providing recommendations to update current MIS to improve reporting efficiency and consistency. 
  • Developing MIS system for client management and internal communication. 
  • Providing strong reporting and analytical information support to the management. 
  • Calculating distance travelled by each delivery associate and sharing with the finance department to prepare client invoices. 
  • Performing data analysis for generating reports on periodic basis.

Cash on Delivery (COD) Management

  • Following-up for COD on timely manner and responding to Client emails for COD issues.
  • Keeping a track of cash on delivery and paid orders and escalating to the reporting head and concerned department in case of non-remittance.
  • Assisting accounts on monthly client invoicing for COD.

Attendance Management

  • Tracking and preparing hourly/daily attendance report of delivery associates and sharing with the operations team to curb tardiness and absenteeism.
  • Ensuring that delivery associates log in and log out as per the schedule and are in their allocated zone and locations.
  • Scheduling break times for delivery associates as per the order influx and availability.
  • Preparing rosters and publishing it to the delivery associates.

Job Requirements / Desired skills set

  • Bachelor’s/Master’s degree in any discipline preferably from statistics/finance background  
  • Minimum 3 years’ experience as analyst in a professional setting
  • Excellent analytical skills and Strong business acumen
  • High proficiency in Microsoft Office applications
  • Good interpersonal skills and communication skills to work with different management levels