Key Responsibility Areas | Job Description | Job Requirements
Job Title / Designation
Operations Executive
Reporting to
Team Leader
Department / Business Unit
Operations – On Demand
Location
Noida, India. Jeebly Technologies India Pvt Ltd.
Position Overview
Ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients.
Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand
operational processes.
Key Responsibility Areas
Detailed Job Description
Driver’s Support
- Inbound – Answering all the queries and concerns of the delivery associates and acting as a point of contact for any
rider related issues and escalating to the concerned
department. - Outbound – Calling, coordinating, and guiding delivery
associates and taking necessary measures to avoid customer
dissatisfaction or delays in deliveries caused due to
controlled/uncontrolled circumstances.
Operational Support
- Managing the entire process from order generation till order
delivery through In-house tracking software. - Taking regular feedback from the team leaders about the delivery associates in their allocated zones.
- Assist the Sr. Manager – AM, Growth Manager, BDM in establishing
new benchmarks and metrics.
Reporting
- Sharing rider’s performance on daily basis and monitoring low performers for achieving excellence.
Job Requirements / Desired skillset
- Bachelor’s Degree/Diploma in any discipline.
- Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
- Good understanding and knowledge of the roads and routes in various emirates of UAE.
- Ability to develop a strong understanding of company processes and standards in all areas of technology
delivery. - Must possess strong communication skills in English, Urdu, and Hindi.
- Good interpersonal skills to manage frontline staff.
- Computer literate particularly with MS office suite.
Mail to: employme@jeebly.com
