Jeebly | Logistics Solutions

Key Responsibility Areas | Job Description | Job Requirements

Job Title / Designation

Operations Executive

Reporting to

Team Leader

Department / Business Unit

Operations – On Demand

Location

Noida, India. Jeebly Technologies India Pvt Ltd.

Position Overview

Ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients.
Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand
operational processes.

Key Responsibility Areas

Detailed Job Description

Driver’s Support

  • Inbound – Answering all the queries and concerns of the delivery associates and acting as a point of contact for any
    rider related issues and escalating to the concerned
    department.
  • Outbound – Calling, coordinating, and guiding delivery
    associates and taking necessary measures to avoid customer
    dissatisfaction or delays in deliveries caused due to
    controlled/uncontrolled circumstances.

Operational Support

  • Managing the entire process from order generation till order
    delivery through In-house tracking software.
  • Taking regular feedback from the team leaders about the delivery associates in their allocated zones.
  • Assist the Sr. Manager – AM, Growth Manager, BDM in establishing
    new benchmarks and metrics.

Reporting

  • Sharing rider’s performance on daily basis and monitoring low performers for achieving excellence.

Job Requirements / Desired skillset

  • Bachelor’s Degree/Diploma in any discipline.
  • Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
  • Good understanding and knowledge of the roads and routes in various emirates of UAE.
  • Ability to develop a strong understanding of company processes and standards in all areas of technology
    delivery.
  • Must possess strong communication skills in English, Urdu, and Hindi.
  • Good interpersonal skills to manage frontline staff.
  • Computer literate particularly with MS office suite.